Policies & Procedures

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Please kindly complete the consent form  prior to your appointment. This will help us to make sure that you are a good candidate for our HyrdraFacial,skincare, and scalp facial treatments in Santa Monica.

Pregnant or breastfeeding 

Accutane use within last 6 months

Botox or filler within the last 2 weeks

Peel or laser treatment in last 4 weeks

PDO threads in last 2 weeks

Active sunburn

Active psoriasis or excema in area to be treated

Recent surgeries in area to be treated

Active cystic acne

History of epilepsy

Pacemaker

Certain autoimmune conditions such as Lupus

Please note that we are not able to “avoid”certain areas in all cases, so if you are unsure or have a question about any of the above please contact us at prior to scheduling so we can advise you accordingly. Please do not assume that we can avoid an area to treat, as we may not be able to perform the treatment for you.

It is important to note that certain medical conditions require intervention with a specialist such as a dermatologist or cosmetic surgeon. When deemed appropriate, SkinGuru will recommend you to a medical provider that is better equipped to assist you. Examples include but are not limited to-psoriasis, excema, cystic acne conditions, scarring etc. 

Additionally, not all lesions are able to be extracted and you will be referred to a doctor in certain cases.

The SkinGuru is a strong believer in communication with clients and setting achievable goals.

Realistic expectations

• Glowy skin
• Deeply cleansed skin
• Hydrated skin
• Smoother skin

Unrealistic expectations

• Curing acne completely
• Removing every single impurity in the skin
• All lesions extracted
• Eradicating hyperpigmentation 

We ask that you kindly provide us with 24 hours notice for any appointment cancellations or changes. You are able to make adjustments to your appointment from your booking or you can text ( preferred if possible) us at 323-746-4374. 

Thank you.

We are so excited for you to enjoy this rejuvenating skincare experience at our Santa Monica spa. So that we can help make sure that your facial begins promptly, please make sure to arrive for your appointment on time with completed forms (if you are a new client).

As a reminder, we offer free parking (for the first 90 minutes) in the parking lot directly next-door.

Please note that we are unable to accept clients that are more that 10 minutes late for a treatment. 

For Hydrfacial Mini, since this is an express facial treatment, unfortunately we may not be able to accommodate your appointment if you arrive after the start time. We understand that life gets in the way sometimes (trust us, we do!), but unfortunately we are not able to accommodate late appointments. We do apologize in advance and we will do our best to reschedule you at the next available opportunity.

Skincare Santa Monica

We send out confirmations via text the day before your appointment. Please cancel your appointment if you are unable to attend.

Unopened products are eligible for a full refund if returned within 14 days of purchase.

If you have any questions or concerns regarding a product refund or exchange please email us at glow@skinguruspa.com.

Pricing and policies are subject to change at any time. Please stay up to date with this information by checking back here.

We know that you have many choices when selecting skincare in Santa Monica and we appreciate you choosing us.